SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lenabugg Fashion and Accessories (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://lenabuggfashionandaccessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect, also ordered in another color
The blouse is excellent. The size of M all came up. Thank you.
Super material very comfortable size very fast delivery
Cardigan is beautiful, quality knitwear, sewn neatly, very pleasant to the body. but I'm a little more, especially on the shoulders. At OG 102, ot85 first wanted to order 3XL, but was afraid that it would be small, ordered 4XL, but in vain. I will wear it anyway, later I will order a smaller size and in a different color. Delivery is super fast, ordered on August 5, and on the 14th already called from the mail. I recommend to buy. Thank you very much to the store.
Wszystko ok, moze troszke duzy w ramionach ale podoba mi sie, nosze eu m/l i mam 162 cm wzrostu
Cardigan really liked, sewing factory, the quality is excellent, fully corresponds to the description of the store, I definitely recommend to buy.
My size is 46, OG 92 cm. Height 168. In the choice of size helped reviews, I wanted to first take XL, but looked at the video from the blogger Girls and still decided XXL and it was correct, I think XL XL XL XL The jumper is very comfortable. The color is good, but I still need something calmer, so there is a desire to buy another one: apricot or white.
It was perfect, I ordered size L
A good cardigan, it came quickly, three orders in one parcel.
Thank you very good jacket, sits on me perfectly.
very nice good quality and thanks for fast shipping
I am really happy with this cardigan! Well made, nice fit, pretty colour, nice fabric. Think I'll order it in a few different colours as well. I recommend!
Отличный базовый фабричный кардиган,конечно, синтетика, но приятная к телу. На параметры 94-77-94/170 взяла (по отзывам) XL, рукава хотелось бы чуть подлиннее, а в остальном-отлично, доставка быстрая, рекомендую магазин
A wonderful cardigan, thin. on a cool summer most that. Thank you very much.
Good quality, color matches. The size of 42-m came perfectly
I ordered cardigans in white, gray and black colors. On the Russian 46R. (92-72-98, height 167 cm) bought XXXL. Cardigans sat well (freely). The material to the body is pleasant, resembles viscose. Quality is good. The order was made, based on customer reviews. Thank you to everyone who gives a detailed description of the goods. The parcel went to RME 19 days. To the store special thanks.